Política de reembolso

Last updated: September 4, 2026

We want you to be happy with your RainDrop Aroma order. This policy explains how returns, refunds, and shipping issues work at Rain Drop Aroma.

1. Before you return anything, contact us first

Please email sales@raindroparoma.com with your order number before sending anything back. We'll confirm the correct return address and process for your specific order — this avoids items being sent to the wrong location and delays in your refund.

2. 30-day return window

You may request a return within 30 days of the delivery date. To be eligible, the item should be unused, in its original packaging, and in the same condition you received it.

3. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or if we sent you the wrong item, contact us within 30 days of delivery with your order number and a photo (or short video) of the issue. We will arrange a free replacement or a full refund — you will not be asked to cover return shipping in this case.

4. Lost, delayed, or undelivered packages

If tracking shows your package as lost in transit, or the tracking hasn't updated for an extended period (roughly 30 days without movement), contact us at sales@raindroparoma.com with your order number. We'll look into it with our carrier and arrange a free replacement or a full refund. Occasionally, events outside our control — natural disasters, carrier strikes, and similar circumstances — can also add delay to a shipment; if that happens, we'll keep you updated, and your order remains covered by the return policy in this document.

5. Delivery issues caused by an incorrect address

Please double-check your shipping address at checkout. If a delivery fails, carriers typically offer one free re-delivery attempt — please contact them directly first. If the package still cannot be delivered and is returned to us because the address provided was incorrect or incomplete, a small reshipping fee may apply to send it out again. This does not affect your 30-day return policy on the item itself.

6. Change-of-mind returns

If you simply changed your mind, you can still return the item within the 30-day window. Return shipping costs for change-of-mind returns are generally the customer's responsibility, and return shipping times may vary. We'll always confirm the exact details with you by email before you send anything back.

7. Cancellations

If you need to cancel an order, contact us as soon as possible after purchase. Because orders are processed for shipment quickly, we can only guarantee a cancellation if the order hasn't been processed yet.

8. Refunds

Once your return is received and inspected (or your cancellation/replacement/lost-package claim is confirmed), we will notify you by email. Approved refunds are issued to your original payment method, usually within 5–10 business days, though your bank or card provider may take longer to post it to your account.

9. Exceptions

Items returned used, damaged through misuse, or without their original packaging may not be eligible for a full refund.

10. Your legal rights

If you are a consumer in the European Union or the United Kingdom, this policy is in addition to, and does not affect, your statutory right to withdraw from a purchase within 14 days of delivery without giving a reason, as provided by applicable consumer protection law.

11. Contact us

Questions about a return, refund, lost package, or delivery issue? Email sales@raindroparoma.com with your order number and we'll help you out.

This policy is a general template and does not constitute legal advice. Review it with a qualified professional before relying on it for compliance purposes.