Política de reembolso

Last updated: August 27, 2026

We want you to be happy with your RainDrop Aroma Diffuser. This policy explains how returns, refunds, and cancellations work at Rain Drop Aroma.

1. Before you return anything, contact us first

Because our products are shipped directly from our fulfillment partner's warehouse, please email sales@raindroparoma.com with your order number before sending anything back. We'll confirm the correct return address and process for your specific order — this avoids items being sent to the wrong location and delays in your refund.

2. 30-day return window

You may request a return within 30 days of the delivery date. To be eligible, the item should be unused, in its original packaging, and in the same condition you received it.

3. Damaged, defective, or incorrect items

If your diffuser arrives damaged, defective, or if we sent you the wrong item, contact us within 30 days of delivery with your order number and a photo of the issue. We will arrange a free replacement or a full refund — you will not be asked to cover return shipping in this case.

4. Change-of-mind returns

If you simply changed your mind, you can still return the item within the 30-day window. Since fulfillment is handled by our third-party supplier partner (Mutual Dropship), return shipping costs for change-of-mind returns are generally the customer's responsibility, and return shipping times may vary. We'll always confirm the exact details with you by email before you send anything back.

5. Cancellations

If you need to cancel an order, contact us as soon as possible after purchase. Because orders are transmitted to our fulfillment partner quickly, we can only guarantee a cancellation if the order has not yet been processed for shipment.

6. Refunds

Once your return is received and inspected (or your cancellation/replacement is confirmed), we will notify you by email. Approved refunds are issued to your original payment method, usually within 5–10 business days, though your bank or card provider may take longer to post it to your account.

7. Exceptions

Items returned used, damaged through misuse, or without their original packaging may not be eligible for a full refund.

8. Your legal rights

If you are a consumer in the European Union or the United Kingdom, this policy is in addition to, and does not affect, your statutory right to withdraw from a purchase within 14 days of delivery without giving a reason, as provided by applicable consumer protection law.

9. Contact us

Questions about a return, refund, or cancellation? Email sales@raindroparoma.com with your order number and we'll help you out.

This policy is a general template and does not constitute legal advice. Review it with a qualified professional before relying on it for compliance purposes.